Wow ! I checked my mailbox today and was surprised and delighted to find a handwritten inquiry regarding my satisfaction of my recent Wekapo air lounger purchase FROM THE FOUNDER! Jenny's note was sincerely thoughtful and created instant communication to ensure I was happy with the purchase. She is not only going to be an amazing CEO- but she will no doubt create loyal lifetime customers. I am already a huge fan of this caring small business! Wekapo is awesome!